Cancellation and Refund Policy

LIVAPON Immerse (immerse.livapon.com)

Operated by: CHAIRMAN Co., Ltd. (a company incorporated in Japan), 5-1-1-1-803 Chiharadai-minami, Ichihara-shi, Chiba, Japan ("we", "us", "our")

Effective date: August 15, 2026

This policy explains when and how you can cancel a purchase and what refund you will receive. It covers our three product types:

Courses — online multi-session courses (live sessions plus recorded archives), described in Section 2.
Experiences — one-time, in-person cultural experiences held in Japan, described in Section 1.
Premium Experiences — in-person experiences available only to customers who have completed a qualifying Course. Unless stated otherwise, everything in Section 1 applies equally to Premium Experiences.

All prices and refunds are in Japanese Yen (JPY). If you have questions, contact us at info@chairman.jp.

1. Experiences and Premium Experiences (in-person, held in Japan)

1.1 Cancellation fees when you cancel

If you cancel a confirmed booking, the following cancellation fee applies. The remainder of what you paid is refunded to you.

When you cancel	Cancellation fee	Refund to you
7 or more days before the event date	0%	100% (full refund)
2 to 6 days before the event date	30%	70%
1 day before the event date	50%	50%
On the event date, or after the start time	100%	No refund

Why these fees exist. Our experiences are small-group sessions with fixed capacity. As your event approaches, the host, instructor, venue, and materials for your seat are arranged and committed, and a seat released shortly before the event is very difficult to resell. The fee schedule above is set by reference to the average loss we expect to incur at each stage.

Canceling part of a booking. Cancellations currently apply to the entire booking — individual participants cannot be canceled separately through your account page. If you wish to reduce the number of participants in a booking rather than cancel it entirely, contact us at info@chairman.jp before canceling; where we can accommodate a partial cancellation, the fee schedule above applies to the price paid for each removed participant, based on the date of your request, and the rest of the booking is unaffected.

1.2 How days are counted (Japan Standard Time)

Days are counted as calendar days in Japan Standard Time (JST), the time zone where all experiences take place. The day of the event itself is day 0; the day before is day 1, and so on.

Example: For an experience held on August 10, you can cancel free of charge until 23:59 JST on August 3 (7 days before). A cancellation made at any time on August 4 through August 8 JST incurs the 30% fee, a cancellation on August 9 JST incurs the 50% fee, and a cancellation on August 10 JST receives no refund.

Note that JST may differ significantly from your local time. The deadline is always determined by the clock in Japan.

1.3 No-shows and late arrival

If you do not attend your booked experience without canceling, this is treated as a same-day cancellation: 100% fee, no refund.
Experiences start at the scheduled time. If you arrive 15 minutes or more after the start time, you may be refused participation for the safety and enjoyment of the group, and this will be treated as a no-show (no refund).

1.4 Cancellation is final and releases your seat

When you submit a cancellation request, your seat is immediately released and made available to other customers. For this reason, a cancellation request cannot be withdrawn or reversed, and a canceled booking cannot be restored — even if you change your mind moments later. If you still want to attend, you will need to make a new booking, subject to availability and the then-current price.

1.5 How refunds are paid, and when

Refunds are processed automatically to your original payment method (for example, the credit card used at checkout). You do not need to take any additional steps.
Once we process a refund, the time it takes to appear on your statement depends on your card issuer or payment provider — typically a few days, and up to about 14 days.
In the rare case that automatic processing fails, we will complete the refund manually. No action is required from you; we will contact you only if we need additional information.

1.6 If your booking does not go through

Sold out at payment (capacity conflict). In rare cases, a session may reach full capacity in the moment between your payment and our confirmation. If this happens, no booking is created, and we will refund the full amount — with no cancellation fee — within 7 business days (business days in Japan, excluding Saturdays, Sundays and Japanese public holidays).
Other cases where a booking is not established. If a booking cannot be confirmed for any other reason — including a Premium Experience purchased by a customer who has not completed the qualifying Course — we will verify the situation and refund the full amount.

A contract for an experience is formed only when we issue a booking confirmation after successful payment.

1.7 If we or the host cancel the event

If an event cannot be held, or cannot be held safely — for example due to severe weather, instructor illness, or other circumstances beyond reasonable control — we will notify you as soon as practicable, and you choose one of the following:

(a) a full refund of everything you paid for the booking; or
(b) a free transfer to an alternative session of the same experience, if one is available.

If we cannot offer a suitable alternative session, you will receive a full refund. We will never force you to accept credits, points, or vouchers instead of a refund.

Please note that, except where the cancellation is caused by our intentional misconduct or gross negligence, we are not responsible for incidental costs you incur in connection with a canceled event, such as flights, other transport, accommodation, or visa fees. We recommend appropriate travel insurance.

1.8 Bad weather

If weather makes the event impossible or unsafe, Section 1.7 applies: you choose a full refund or a free transfer.
If the event can still be held safely but you prefer not to attend because of the weather, this is a cancellation by you, and the standard fee schedule in Section 1.1 applies.

1.9 If you live in the EU or UK: no 14-day withdrawal right for experiences

Our experiences are leisure activities provided on a specific date or period. Under Article 16(l) of the EU Consumer Rights Directive and regulation 28(1)(h) of the UK Consumer Contracts Regulations 2013, the statutory 14-day right of withdrawal (cooling-off right) does not apply to these bookings. Your cancellation rights for experiences are those set out in this Section 1. This does not affect any other rights you may have under the mandatory laws of your country of residence.

2. Courses (online)

2.1 Cancelling before your course starts

You may cancel for a full refund at any time before your course has started for you — meaning no live session of your course term has yet taken place and you have not accessed any archive recording. There is no deadline for this window: you can cancel the day after you purchase or the day before your first session and receive a full refund either way, because we have not yet begun providing the course to you.

2.2 Cancelling after your course starts

Once your course has started for you — meaning at least one live session of your term has taken place, or you have accessed an archive recording — the course fee is non-refundable, except:

where a refund is required by applicable law, including the EU/UK withdrawal right described in Section 2.7; or
for duplicate purchases (Section 2.6).

Sessions count as "started" once they have been held during your course term — whether before or after your purchase, and whether or not you attended — because every held session was made available to you, live and as an archive recording, while your enrollment was active (see Section 2.3).

2.3 Missed live sessions

If you miss a live session, you can catch up by watching the archive recording of that session. Missing a session does not change your refund entitlement under Sections 2.1–2.2 above — what matters is whether the session was held, not whether you personally attended.

2.4 If we cancel or reschedule a live session

A session that we cancel and do not hold does not count as "started" under Section 2.2. If we cannot hold a session, we will reschedule it or make an equivalent catch-up available. If we discontinue a course before all sessions are held, we will refund the price of the sessions not held, calculated per session.

2.5 What happens when a course purchase is refunded

When we refund a course, your enrollment and access to all archive recordings for that course are revoked at the time of the refund. If the course would have qualified you for a Premium Experience, that eligibility is also removed. If you already hold a confirmed Premium Experience booking that relied on that eligibility, we will cancel the booking and refund it in full, with no cancellation fee.

2.6 Duplicate purchases

If you accidentally purchase the same course more than once, the duplicate purchases are consolidated into a single enrollment — buying twice does not create two seats. Contact us and we will refund the duplicate payment(s) in full. This applies regardless of whether your course has started.

2.7 If you live in the EU or UK: your 14-day withdrawal right for courses

Because courses are delivered to you online at home, EU and UK consumers have a statutory 14-day right of withdrawal from the date of purchase. This is more generous than, and layered on top of, the general rule in Sections 2.1–2.2. Here is how it works with our courses:

At checkout, we ask for your express request that we begin providing the course (including archive access) immediately, before the 14-day withdrawal period ends, and your acknowledgment that you will lose the right to withdraw once the service has been fully performed (see the consent text in Appendix A).
How the 14 days are counted: the period starts on the day after the day of purchase and is counted in calendar days in Japan Standard Time (JST). Example: if you purchase on August 1, you may withdraw under this Section until 23:59 JST on August 15.
If you withdraw within 14 days before any session has started, you receive a full refund (Section 2.1).
If you withdraw within 14 days after a session has started at your request, we may deduct an amount proportionate to what has already been provided, as permitted by Article 14(3) of the Consumer Rights Directive and regulation 36(4) of the UK Consumer Contracts Regulations. This proportionate deduction is calculated per session. Example: you purchase a 6-session course for JPY 60,000 and withdraw on day 10 after purchase, after one session has been held; we deduct 1/6 of the price (JPY 10,000) and refund JPY 50,000.
Once the course has been fully performed (all sessions held), or once 14 days have passed since purchase — whichever comes first — the withdrawal right under this Section is lost, and the general rule in Section 2.2 applies.

Fair use. Notwithstanding this Section, we reserve the right to refuse a refund, except where required by law, if you have already watched a substantial portion of the course archives before requesting a refund, or your account shows a pattern of repeated purchases and refunds that indicates the process is being used to consume content for free.

How to withdraw. To withdraw, send us a clear statement of your decision (for example by email to info@chairman.jp) before the 14-day period expires. You may use the model withdrawal form in Appendix C, but it is not obligatory. It is sufficient to send your withdrawal before the period expires. We will reimburse you without undue delay and no later than 14 days after we are informed of your withdrawal, using the same means of payment you used.

This Section supplements, and does not reduce, Section 2.1 — whichever treatment is more favorable to you applies. Nothing in this policy limits any non-waivable rights you have under the mandatory consumer protection laws of your country of residence.

2.8 If a course includes a physical kit (applies only when offered)

We do not currently ship physical materials or starter kits. If we offer them in the future, the following will apply to the physical goods only; the course itself remains governed by Sections 2.1–2.7:

Physical goods are governed by a separate returns rule from the digital course.
EU/UK residents: you have a 14-day right to withdraw for physical goods, counted from the day you (or someone you nominate) receive the goods. Return shipping costs are your responsibility. You may inspect the goods as you would in a shop, but if their value is diminished by handling beyond what is necessary to establish their nature, characteristics and functioning, we may deduct that diminished value from your refund.
Residents of Japan and all other countries: physical goods are not returnable once shipped, except when they arrive defective or damaged, in which case we will replace them or refund them in full.

3. General

Refund amounts are calculated on the price you actually paid, in JPY. We are not responsible for differences caused by currency exchange rates or fees charged by your card issuer between the time of payment and the time of refund.
To cancel an experience booking, use the cancellation function in your account page. To request a course refund or report a duplicate purchase, contact us at info@chairman.jp.
This policy forms part of, and should be read together with, our Terms of Service. Where mandatory consumer protection law in your country of residence gives you rights beyond this policy, those rights are not affected.

Appendix A — Checkout consent text for Course purchases

The following checkbox is presented at checkout for all Course purchases:

☐ I have read and accept the [Cancellation and Refund Policy]. I understand that I can cancel for a full refund at any time before my course starts, and that once my course starts — meaning any live session has been held or I have accessed any archive recording — the course fee becomes non-refundable. I expressly request that LIVAPON Immerse begin providing my course, including live sessions and archive access, immediately, without waiting for any statutory withdrawal period to end. If I am a resident of the EU or UK, I acknowledge that under my statutory 14-day withdrawal right (Section 2.7), withdrawing after my course has started means a proportionate amount for the sessions already provided will be deducted from my refund, and that I will lose this right once the course has been fully performed.

Appendix B — Checkout consent text for Experience bookings

The following checkbox is presented at checkout for all Experience and Premium Experience bookings:

☐ I have read and accept the [Cancellation and Refund Policy], including the cancellation fee schedule (free cancellation up to and including the 7th day before the event, Japan time), the treatment of no-shows and late arrival, and the fact that this is a leisure activity scheduled for a specific date, so the EU/UK 14-day right of withdrawal does not apply. I confirm that I and all participants in my booking meet the participation requirements shown on the experience page (including any age or adult-accompaniment requirements) and will follow the instructor's safety instructions.

Appendix C — Model withdrawal form (for EU/UK Course purchases)

Complete and return this form only if you wish to withdraw from the contract. You may also withdraw by any other clear statement (see Section 2.7).

To CHAIRMAN Co., Ltd., 5-1-1-1-803 Chiharadai-minami, Ichihara-shi, Chiba, Japan / info@chairman.jp:

I hereby give notice that I withdraw from my contract for the provision of the following service: [course name]

Ordered on: [date]

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date: